Shipping Information
Is international shipping available?
Absolutely, we provide shipping to international destinations, except for certain locations with restricted delivery services. To confirm if we can deliver to your location, please get in touch with us through email at auravow@gmail.com or drop us a message on our social media platforms.
What are the shipping costs?
Shipping is entirely free. We believe in maintaining simplicity and transparency, without any additional fees for our customers—just the way we prefer it ourselves.
What are the estimated delivery times?
- Mail Tracked: 7-14 business days
What is the processing time?
Orders are processed and shipped within 24-48 hours, excluding Sundays. During peak periods, please allow up to 3 business days for dispatch.
How can I access my tracking information?
Once your order is shipped, you'll be notified via email with your tracking number. If you haven't received this notification or if the tracking number isn't working, please reach out to our customer support, and we'll be more than happy to help. For further assistance, please send us an email at auravow@gmail.com.
Can I update the shipping address for my order?
Auravow is not responsible if an incorrect address is provided during the checkout process. Please ensure that both your billing and shipping addresses are accurate when placing your order. If we've made an error, we'll take full responsibility and send you a replacement at no additional charge.
Concerns about Missing or Stolen Package in Transit?
If the tracking number for your package indicates a delivery confirmation, but you're unable to locate your package, we recommend checking in and around your property, lobby, or mailroom. Additionally, reach out to your neighbors to inquire if they accepted the package on your behalf or if it was misdelivered. We suggest waiting for 1-2 business days to see if the carrier attempts redelivery. If, after this period, your package is still missing or hasn't been redelivered, we advise contacting your local post office to initiate a claim. You can start this process by providing your tracking information to your local courier. After filing a claim, kindly wait for their response before reaching out to us. Feel free to email us at auravow@gmail.com and share the response from your local courier so that we can provide further assistance.